SeekersGuidance Toronto is looking for an Operations Manager

The Operations Manager is responsible for the effective day-to-day functioning of the Hub in support of SeekersGuidance Toronto’s mission to connect transformative knowledge and spirituality with actionable community service and social engagement.  Located in Mississauga, this full-time position offers a great opportunity to play a leading role in the work of SeekersGuidance, while also presenting opportunities for personal growth and development.
Key objectives of the role:

• Driving initiatives in the local Hub management team and organizationally that contribute to long-term operational excellence.
• Ensuring all day-to-day processes are in place and running smoothly in support of staff, Teachers, students, and visitors.
• Managing the effective delivery of on-ground programming and classes.
• Effective stewardship of SeekersGuidance Toronto finances in close liaison with Management.

Key Areas of Responsibilities Include:

Operational & Resource Management (Organizational Effectiveness)

The Operations Manager will play a leading role in managing processes and coordinating with personnel. Oversight of all Hub functions is central to the job:

• Increasing the effectiveness and efficiency of all Hub services through suggesting improvements; maintaining coordination and communication between on-site functions such as  logistics, supply chain, and  event management.
• Providing support in planning and executing the effective translation of SeekersGuidance Global initiatives into discrete project plans containing clear milestones.
• Providing support and execution on matters related to fundraising, outreach, and Hub business structure and growth.
• Managing all external contracting relations and processes for the Hub, as appropriate.
• Both individually and in collaboration with other SeekersGuidance Managers, formulating standard operating procedures (SOPs) for Hub events and classes, and ensuring that they are followed.
• Making sure that the Toronto Hub is open and  the front desk is staffed for all classes and events.
• Supporting the meeting and khutba schedules of SeekersGuidance Toronto teachers and Khatibs with the Executive Director.
• Processing all mail and telephonic communications.
• Ensuring that any questions or issues raised by external stakeholders are directed to the appropriate person and answered according to approved messaging.
• Playing an active role in the SeekersGuidance Global Operations team, under the management of the Operations Director.

Financial (Effective Stewardship)

The Operations Manager plays a key role in budgeting, controlling costs and keeping the Hub on track financially.

• As part of the SeekersGuidance Global Operations Team, managing the SeekersGuidance Toronto budget in a transparent manner according to standard operating procedures.
• Under the supervision of the Operations Director:
  • Ensuring accurate cash flow forecasting and allocation of funds.
  • Participating in the annual budgeting and planning process for the Hub’s annual budget.
  • Overseeing and ensuring that short and long-term financial and managerial reporting is completed.
  • Overseeing the day to day processing of accounts receivable and payable using QuickBooks.
  • Ensuring the reconciliation of monthly activity, year-end reports, and the fulfillment of tax related requirements.

Management Liaison

• Managing the scheduling and agenda of regular Operations Team, volunteer, and other local management meetings.
• Supporting SeekersGuidance Global and Toronto Board of Directors meetings when tasked.

Development & Fundraising

• Leading and executing targeted fund-raising in the greater Toronto constituency, through:
  • Execution of SeekersGuidance Global campaigns
  • Specific locally designed campaigns
  • Community outreach
  • Networking
  • Hub events and supporter engagement  

Compensation & Job Type

• This position reports to SeekersGuidance Global Operations Director, and works closely with the Hub Manager and local management team of SeekersGuidance Toronto, where required.
• This is a full-time position, with a minimum of 40 hours per week.
• Commensurate with experience, with a fixed and variable component, based on experience and profile.

Qualifications

• Commitment to social justice and the mission of SeekersGuidance Toronto.
• Knowledge and experience in organizational effectiveness and operations management best practices would be a definite advantage.
• At least 3-5 years experience in an operational role, preferably in professional management and/or community service.
• Demonstrable work experience in budget development and cash management.
• Knowledge of tax and other compliance implications of non-profit status would be beneficial.
• Excellent computer skills and proficient in prevalent office software
• Excellent communication skills, both verbal and written.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excellent people manager, open to direction with a collaborative work style and an unflinching commitment to getting the job done.
• Excels at operating in an often fast-paced, community environment.
• High comfort level working in a diverse environment.

Interested candidates may submit their resume to Taras Hollyer at:
[email protected] by September 8th , 2017.